Last updated: 14 August 2026
This policy applies when you enquire about or book travel arrangements through Kohinoor Travels. Website rules are in our Terms. Privacy is covered in our Privacy Policy.
1. Quotes and “from” prices
- Prices on the website marked from are starting guides only.
- Final price depends on travel dates, number of travellers, airline, hotel, room type, and supplier availability.
- A quote is confirmed only in writing (email) and is valid for the period stated on that quote.
2. Making a booking
- You send an enquiry with accurate passenger and trip details.
- We send a written quote / options.
- You accept and pay the deposit or full amount as stated.
- We issue booking confirmation once suppliers confirm and payment clears.
Until confirmation is issued, arrangements are not guaranteed.
3. Payments
Payment methods and deadlines will be stated on your quote. Bank transfers and other methods we offer must come from the account details we provide in writing. Keep payment references clear. Late payment may mean fares increase or space is lost.
4. Your responsibilities
- Provide correct passport names (as printed), dates of birth, and contact details
- Check visas, entry rules, vaccinations and FCDO travel advice
- Ensure passports have required validity
- Arrive at airports/stations on time with required documents
- Buy suitable travel insurance (strongly recommended)
5. Changes by you
Change requests must be emailed to info@kohinoortravels.co. Airline and hotel change fees, fare differences, and our admin fee (if any, as quoted) may apply. Some tickets are non-changeable.
6. Cancellations by you
Cancellation terms depend on the supplier rules for your tickets and hotels. Many airfares are non-refundable. We will explain the applicable cancellation costs on your quote or confirmation. Notify us in writing as soon as possible.
7. Changes or cancellations by suppliers
Airlines and hotels may change schedules or cancel. We will help rebook or discuss alternatives where possible. Compensation, if any, follows the carrier/hotel rules and applicable law.
8. Financial protection
Package protection (for example ATOL) depends on how your holiday is sold and which licences apply to that booking. We will state the protection that applies on your confirmation. If a trip is booked as separate components, different protections may apply — ask us before you pay.
9. Complaints
Email info@kohinoortravels.co with your booking reference and details. We aim to respond promptly and resolve issues fairly.
10. Contact
Kohinoortravels Ltd (trading as Kohinoor Travels) · Company no. 15797773 · info@kohinoortravels.co · Website: kohinoortravels.co.uk